Refund Policy

Any paid pass — day, month or year — can be refunded in full within 14 days of the payment date. No reason is required and no questions are asked about how much you used it.

After 14 days we will still refund where the tool failed to produce a usable document or a defect on our side stopped you using what you paid for. In that case, tell us what happened and include the file if you are able to; it never leaves your device unless you choose to attach it.

Email support@xvilan.com from any address, with enough to find the payment:

• the date of payment and the amount;
• the last four digits of the card used, or your Stripe receipt;
• optionally, the pass type (day, month or year).

There is no account to log into and no form to fill in. A single email is enough.

We refund to the original payment method through Stripe. You will receive a confirmation email from Stripe when the refund is issued; the money typically appears within 5–10 business days, depending on your bank. Stripe's processing fee on the original charge is not returned to us, but that is our cost, not yours — the amount you receive is the full amount you paid.

Charges appear as XVILAN LLC* SIGNSWIFT. If you see a charge you do not recognise, write to us before contacting your bank — a refund is immediate and free, while a chargeback takes longer for you and costs us a fee.

A pass is stored in your browser, not in an account, so we cannot switch it off from our side when a refund is issued. Refunds are therefore made in good faith: we trust you not to keep using a pass you have been refunded for. If the same buyer repeatedly buys and refunds, we may decline further purchases.

Nothing in this policy reduces rights you have under the law that applies to you. If you are a consumer in the EEA or the UK, you have a right to withdraw from a distance purchase within 14 days; where a pass gives immediate access to digital content, that right can be lost once access begins with your agreement — we honour the 14-day window regardless. If you are a consumer in a jurisdiction that grants a longer minimum, that longer period applies.

The free allowance needs no payment, so there is nothing to refund. If the free tools do not work for you, tell us — a bug report is worth more to us than a sale.

XVILAN LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States. support@xvilan.com