Contact

support@xvilan.com

We aim to answer within two business days. Refund requests are answered faster, because the decision is already made: see the refund policy — 14 days, no reason needed.

A lost pass. The email address you paid with, the date and amount. A pass lives in one browser's local storage, so clearing site data, switching device or switching browser will lose it; we can issue a new one from the payment record.

A refund. The date, the amount and the last four digits of the card. No reason required.

A bug. The browser and version, what you did, what you expected and what happened. Do not send the document unless you are willing to share it — nothing is transmitted to us automatically, including error reports.

A signed file that fails the check. Send the file and the values the checker reported, and we will tell you whether the certificate is inconsistent or the file has been changed since it was signed.

XVILAN LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States

This is the registered address of the company. Correspondence about a payment is handled far faster by email, because the payment record is looked up there.

We cannot recover, restore or inspect a document you processed. Nothing was uploaded, so there is nothing for us to look at — the file only ever existed on your device. If you closed the tab before downloading, the export has to be repeated.